Genshin Impact has a hacking problem. Tens of thousands of accounts have been stolen and resold at low values, diminishing both the player-base and overall morale. Don’t get me wrong, I’m angry BECAUSE I love Genshin Impact. Changes need to happen or we will continue to see people robbed of both their accounts and money.
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Don't get me wrong, I love Genshin Impact. That's exactly why I'm frustrated.
It's such a massive problem. Even in some of my local groups we have been hiding our UID since last year because of all the hacks.
What do you mean, I didn’t get ignored, they emailed me back after 3 months….
I think there's a lot more to this issue than the majority of people think. Tbh, someone should make a deep dive into the hacking problem Genshin has because there is so much conflicting info out there. Not saying that they shouldn't put 2fa in the game asap, but I think there's more going on that simply putting 2fa in won't fix. Also, Idk if someone else got that response for real this time, but I remember that there was a screenshot of customer support saying that they wouldn't return a player's account because the hacker spent money, but that was proven to be a fake screenshot. Like, I know mihoyo has a lot of problematic behavior, but I think you should check, to make sure all the info people give you is actually authentic, because it could cause misconceptions to form that will just make things worse for everyone. Anyway, here's hoping they address this at least, soon, and fix it soon after.
idk man that dead game fgo has better security
2FA is crap y'know, there's better ways to deal with it, buuuuuut it's better than nothing I know, I dropped the game and I was a f2p
Thank you for bringing this up
At this point I honestly wonder if Mihoyo doesn't have some personal interest in not implementing 2FA. Like a lot of the account hacking and reselling happens out of China and I really have to wonder at this point if they aren't somehow in on the whole thing and getting some sort of kickback or profit for not implementing 2FA and making the hackers "jobs" harder for them. I feel like that is a completely absurd idea but it's really one of the only reasons I can think of to justify their complete incompetence and refusal to implement 2FA up to this point.
oh boy, he's MAD now
That "also fix resin" got me good L0L!
The thing is, i LOVE genshin. It's just a shame, because i want to spend money on this game, but the danger of being hacked prevent me from supporting this game.
cant imagine after spending months and months on this game and just lose my account, f
Lost my first account to hackers and couldn't recover it, happened back during klee banner
In Mihoyo lab you can’t really complain. Many people complained about 2FA but the forum/moderators consider it as spam. So they would make in the best case “A megathread” where you can complain or talk about a specific issue. But let’s be honest no one goes there. All the exposure comes from the day to day post people make. I saw a person saying their account got hacked but the moderator hid it saying they want to prevent flooding and linked a megathread and a link to contact support(I screenshot it). So basically now the community cannot show their anger as strongly on forums and thus no change happens.
Everytime i wake i have one fear that will i be able to play the game or some Russian feed my 5* weapons to somethin else. I wrote them feedback too and i change my password very often
It's terrible from a business stand point. If I hypothetically got my account stolen, even if mihoyo managed to get it back, if the hacker had messed with my stuff – I'd just quit – Mihoyo would lose a player. They're sitting pretty right now, but if there's any sort of competition that comes up (which it will- there's always copy cats), so many people will jump ship if they don't fix this.
Thanks for showing how to put in suggestions; I didn't know that. Maybe I'm stupid but the feedback system is confusing
LOL, Somebody gave the CCP/Genshin money? Why would you feed the communist beast trying to destroy us? Communists killed around a quarter of a billion people last century, and they'll do it again and worse if we let them!
Hello Braxophone! Thank you for talking about this topic.
I did what you said, went to the feedback page and contacted customer service at Mihoyo that 2FA needs to be implemented sooner than later.
We are strong together, lets all to this!
sigh… Time to change my password again
At this point it's abundantly clear they just do not care. There's so many blatant problems with the game itself and yet they can't even fix issues with account safety. 2FA is standard in everything nowadays and the only reason they haven't added it is because they genuinely do not give af.
I am scread that I will be next
Any information on if the accounts being taken are limited to a specific platform?? example Consoles/Mobile or PC?
I bet you are trash at runescape.
Not unless your from China.
Yup, from my experience with Honkai Impact, Mihoyo tends to prioritize complaints that are properly complained. What I mean by that is, they listen more to feedbacks and suggestions that are done through surveys and that feedback button. They consider the feedback button and surveys as louder voices than YouTube and Twitter rants.
The content creators at youtube mght be complaining about it, but what about bilibili? Is anyone there complaining?
It should be a priority cause they will start losing money, I mean people will quite the game or won't spend anything on it if they risk to have their accounts stolen
How about rating the app 1* on playstore and appstore?
I've seen some 1* reviews about this on playstore. But MHY completely ignored these and focus on other 1* reviews. It shows that they DO read every bad review and it's a good way to raise your voice.
Right now the app is 4.5*. What will happen if it falls to 4.3 or 4.0? Will they realise the threat and start fixing it? I think so. And of course we can change our rating after they add 2 FA.
I"m convinced the accounts being "stolen" are being sold by the chinese companies.Were talking about communist china who never had morals and hates most of the world so it's not a stretch for them to get their money, steal and sell the account so the next person will put an absurd amount on then rinse and repeat making thousands off of one account.
Luckily, there is a 2FA system in development, so our voices were heard by Mihoyo